FAQ



Q. How do I know what size to order?

A. For assistance we have included size charts on our site as well as measuring instructions. Just choose the dress you want to order, scroll down to the bottom of the screen, click the size chart tab and follow the instructions. If your measurements fall in between two sizes, we suggest that you choose the larger size and have your own seamstress alter it according to your specific body measurements.

Q. Do you have any stores where I can try on a dress?

A. We have an appointment-only showroom open Monday thru Saturday 10am-5pm (last appointment slot is 4pm) located at 4700 Wissahickon Ave. Building K Philadelphia, Pennsylvania 19144.

Q. Can I place an order by phone?

A. Yes! Wed be happy to take your order by phone. Our warehouse is open and ready to ship.

Q. What happens when I place an order online?

A.If you provided a valid e-mail address during the registration process, you will receive an e-mail message shortly after you make a purchase, confirming your online order, shipment method, and the total amount to be charged to your credit card.

Q. How can I track my order?

A. After receiving an email containing your tracking number, you can track the package at www.ups.com for standard packages and at www.usps.com for express mail packages. Please email or call toll free if you did not receive the tracking number for your package within 48 hours of ordering.

Q. How do I return an item?

A. Request a return authorization number (RA) via email at returns@promgirl.net or by calling toll free 18779007766. You must call within 3 days of receiving the package according to our RETURN POLICY. There is a 20% restock fee. Please include your full name as it appears on the invoice and your order number. Once approved, a return authorization number will be emailed to you. In the return package please include the invoice that accompanies your originally ordered prom dress or gown OR write on a piece of paper your FULL NAME, ORDER NUMBER, returned item's STYLE NUMBER, COLOR, SIZE and RA number clearly. Also, please clearly write your RA number on the OUTSIDE OF THE BOX.

Q. How do I exchange an item?

A. You can exchange an item for another size/color according to our RETURN POLICY only by calling within 3 days of receiving the package. Once approved, an Exchange Authorization (EA) number will be emailed to you. Please include the original invoice accompanying the dress or write on a piece of paper your FULL NAME, ORDER NUMBER, returned item/s STYLE NUMBER, COLOR, SIZE and EA number clearly. Please clearly write your EA number on the OUTSIDE OF THE BOX. Include a check or money order for $15 payable to Promgirl Inc. This amount will defray the costs for the second shipment.

Q. Why are your dresses so inexpensive?

A. Because we have the ability to offer these dresses online, our overhead is low. These are the same dresses you find in your local stores coming directly from the manufacturer.

Q. How long will it take to get my order?

A. If your order is placed on a weekday and the dress is in stock it will ship within 24 hours. How quickly you receive your order depends on the destination and shipping method that you select at the time of purchase. We will let you know if the dress is not in stock as well as the delivery date for backorders. We do our best to be sure you receive the dress 2 weeks prior to your event.

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