Q. How do I know what size to order?
To assist you in ordering the correct size, we have included a size charts on our site as well as measuring instructions. If your measurements fall in-between two sizes, we suggest that you choose the larger size, and have your own seamstress alter it according to your specific body measurements.
Q.Do you have any stores where I can try on a dress?
A. No, we are an online store only.
Q.Can I place an order by phone?
A. Yes! We’d be happy to take your order by phone. Our warehouse is open and ready to ship.
Q.What happens when I place an order online?
A.If you provided a valid e-mail address during the registration process, you will receive an e-mail message shortly after you make a purchase, confirming your online order, shipment method, and the total amount to be charged to your credit card.
Q.Tracking Your Order
A.You should receive an email with the tracking number of your shipment. You can track the package at www.ups.com for UPS packages and at www.usps.com for Express mail packages. Please email or call toll free if you did not received the tracking number for your package within 48 hours of ordering.
Q. How To Return An Item
A. Request a Return Authorization Number (RA) via email at email@example.com or by calling toll free 18779007766. You should call within 3 days of receiving the packages according to our RETURN POLICY. Restocking fees are 20%. Please include your Full Name as it appears in the invoice and your order number. Once approved, a return authorization number will be emailed to you. Please include the invoice which accompanies the prom dress or gown, when shipped to you or write on a piece of paper your full name, order number, returned item/s style number, color, size and Return Authorization Number clearly. Please clearly write your Return Authorization Number on the OUTSIDE OF THE BOX.
Q. Why are your dresses so inexpensive?
A. Because we have the ability to offer these dresses online, our overhead is low. These are the same long or short prom dresses you find in your local stores coming directly from the manufacturer.
Q. How To Exchange An Item
You can exchange an item for another size/color according to our RETURN POLICY only by calling within 3 days of receiving the package. Once approved, an exchange authorization number will be emailed to you. Please include the invoice which accompanies the dress when shipped to you or write on a piece of paper your full name, order number, returned item/s style number, color, size and Exchange Authorization Number clearly. Please clearly write your Exchange Authorization Number on the OUTSIDE OF THE BOX. Include a check or money order for $15 payable to Promgirl Inc. This amount will defray the costs for the second shipping.
Q. How long will it take to get my order?
Most of the time, the dress you select will be available within 24 hours (In Stock / not including weekends). How quickly you receive your order also depends on the shipping method that you select at the time of purchase and the destination. We will advise you if the dress is not in stock and the delivery date for back up orders. We will try our best for you to receive the dress 2 weeks prior to your event.