Ordering Your Prom Dress

Order confirmation emails are sent as soon as your order is placed. Didnít get a confirmation email? Contact us at 877-900-7766 or at sales@promgirl.net to confirm your email address.

If your order is in stock and ready to ship, you will receive a shipping notification email within one business day (Monday-Friday, excluding weekends and holidays) with tracking information.

For back ordered or pre-order dresses, we will contact you within one business day (Monday-Friday, excluding weekends and holidays) with an estimated shipping date.


All shipped orders include a tracking number. Orders over $100 will include signature confirmation to ensure secure delivery.

For international orders shipped using USPS, please note that the tracking number may change once the package reaches your country. We recommend checking with your local post office for delivery updates.


For our complete return policy, please visit our Return Page .

Returns and refunds are processed within one business day of receiving the returned items. Refunds may take up to 10 business days to be credited back to your bank account, depending upon the bank.

Canceled Orders

Your order may have been cancelled due to the item being out of stock or an invalid card number, or another issue such as an invalid shipping address. We apologize for the inconvenience! Cancelled orders will always be sent a prompt cancellation notification email.

Questions about your order status? Need to change a delivery address? Give us a call Monday-Friday 9am-5pm EST at 877-900-7766 or send us an email anytime at sales@promgirl.net !

Promgirl.net 4700 Wissahickon Avenue, Building C Philadelphia PA 19144

Toll free phone: 1-877-900-PROM 1-877-900-7766

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